Terms and Conditions

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India.

S.M.Enterprises is committed to provide you safe way of transacting online.All Credit card and Debit card payments on Medley are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers.

Medley does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.

You can also pay through Cash On Delivery (COD) : can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to Rs 15000/-.

Cash On Delivery Charges:

Order Value COD Charges Shipping Charges
Above or Equal to Rs.499 Free Free
Less than Rs.499 Rs.60 Rs.50

Placing a Cash-on-Delivery (COD) Order

1. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"

2. Our Customer Care team will call you to verify the details.

3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.

4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Courier Partner at the time of delivery.

5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the S.M.Enterprises representative.

Refund of Payment

If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order.

For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled.

If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order). Payments made through Cheque/DD/Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.

Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition) . Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) not available or refund against the product(s), as per your choice

Shipping Charges: A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 499 at all locations with an additional charge applicable at certain locations.

For orders equal to or above Rs. 499 (after the application of any offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the Rs. 50 shipping charge will be added to the shipping charges for all orders below Rs. 499.

The shipping charge applicable per quantity of the product can be checked by entering your pin code details on the product pages and the total shipping charge applicable on the order will be the sum of the charges for all chargeable product(s) in your order (+ Rs. 50 for orders below Rs. 499). The order level charge will be visible to you in the cart as well as when you enter the shipping address while you are checking out with your order.

These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.

The shipping charges can be modified by S.M.Enterprises. at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

Hidden Charges (Sales tax, Octroi etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

International Locations: Currently we do not deliver to locations outside India

Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery: Our delivery partners will attempt to deliver the package twice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.