Return Policy

Medley has put no-hassle procedures in place to ensure that you can buy from us in confidence as well as return your purchase to us, hassle free. In case you are not happy with the purchased product or have found any issue in the quality, size or color of the item, please call our customer care at +91 0422 4273300 or place a return request.

How to return:

Return of products only be accepted if they are returned in their original packaging within two weeks of purchase. Products returned must be with the rate tag, unused and undamaged by you.

In addition, products must be returned inside their original box to avoid a re-stocking fee of Rs.100

PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS ON ITEMS VALUED AT RS.500 OR LESS. However, if we receive any such product, the Medley will not be liable to return the product to the customer. It will simply be disposed.

In the case of a manufacturing defect please send an email at care@medleygift.com along with digital photographs and our customer care team will look into the matter and assist you accordingly.

Once you have received your purchase, should there be any discrepancy in your product customers must report the issue to our care team within 24hrs of delivery, either by email or call us at +91 0422 4273300

NOTE: All packages given to any courier service for return should be well packed to avoid any theft in-transit. When you are returning the product yourself, we recommend you to use a reputed courier service to send the package back to us.

All return products must clearly mention the consignee address on the return Airway Bill, as given below

Medley

Door No.66, Lokamanya Street (East),
R.S.Puram, Coimbatore 641002.
Tamilnadu. INDIA.

Goods sold at discount

A product on sale shall be available for a limited duration of time and such products will be available at a discounted price.

Any return/refund of any products sold through discount Sales shall be subject to the availability of the product as well as our sole discretion. To return an item, the customer must write to us at care@medleygift.com, a prompt response is assured to such mails. Alternatively, the customer may call at our customer care number 0422 4273300.Items and packaging must be with the tags, unused and undamaged by you. Goods will only be accepted if they are returned in their original packaging, including boxes and the invoice to our address.

Products must be returned inside their original box to avoid Rs.100 re-stocking fee.

Refund of Payment

If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order.

For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled.

If you would like a refund to your bank account/credit card, the same will be processed by bank within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order). Payments made through Cheque/DD/Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.

Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition) . Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) not available or refund against the product(s), as per your choice.